Work Work Work Work Work
Meet Alex Troché
Enterprise Solutions Engineer
Professional Profile
Hi 👋, my name is Alex Troché and I am an accomplished Enterprise Solutions Engineer & E-commerce Business Consultant with a proven track record of leveraging advanced analytics to drive strategic decision-making and optimize business processes. Demonstrated expertise in developing innovative solutions to complex problems, coupled with exceptional communication skills to effectively convey insights to stakeholders at all levels.
Based in Phoenix, Arizona, USA.
Worked With
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Work Experience
Proven track record in data science and business consulting, delivering impactful insights and results across industries.
Enterprise Solutions Engineer
RC
Full-Time
Aug 2018 - Present
Scottsdale, Arizona, USA
- Providing technical support to customers working in the Ecommerce space utilizing platforms such as Amazon, eBay, Shopify, BigCommerce, WooCommerce, Magento, Square, Zapier, and more.
- Assisting users with general questions as well as the setup and use of the cloud-based software suite.
- Monitoring and responding to live chat and support tickets submitted through the help desk system.
- Proactively following-up and advising clients on existing support statuses.
- Working with management and development to brainstorm and evaluate future strategies and features.
- Strong familiarity with NetSuite, Jira Cloud, ServiceNow, FreshService, Quickbase and many more APIs.
IT Consultant
Deviratech
Contract
Oct 2016 - Aug 2018
Scottsdale, Arizona, USA
- Maintaining AWS and other cloud service accounts along with network firewall and ACLs.
- Providing desktop and remote support for macOS, Windows, and Active Directory Groups.
- Performing backups on a regular basis.
- Working on system image creation and deployment.
-Providing ongoing remote access VPN setup and maintenance.
Web Designer
AppsCafe Mobile Solutions
Full-Time
May 2013 - Oct 2016
Scottsdale, Arizona, USA
- Covered all aspects of creating a website.
- Meeting with clients and analyzing their needs.
- Writing and editing content, designing layout, updating websites as needed, and solving code problems.
Independent Business Owner
Devian Application Technology
Owner
Aug 2011 - May 2013
Huntington Beach, California, USA
- Mobile application development, freelance IT work, computer programming, web publishing, desktop and operating systems, and network support for various businesses in an office environment.
Information Technology Specialist
AristoText
Full-Time
Nov 2009 - Jun 2011
Long Beach, California, USA
- Provided a full spectrum of support for a multi-platform environment which entailed creating and maintaining websites.
- Assisted with programming, IT support, networking, customer support, computer and printer maintenance and repair, HTML, PHP, and JavaScript.
Education
Degrees and certifications in the specialized fields of data science and business analytics.
Arizona State University
Bachelor’s degree
Computer Science
2008 - 2009
Scottsdale Community College
Bachelor’s degree
Computer Science
2010 - 2013
Licenses & Certifications
Professional accreditations and certifications demonstrating expertise and compliance with industry standards.
Apple Certified Associate
Apple
Issued Jan 2017
Show Credentials
HIPPA Compliance Associate
HIPAA
Issued Nov 2017
Show Credentials
Professional Skills
Key competencies essential for navigating and excelling in various professional contexts.
Ecommerce Consulting
Data Analysis
Machine Learning
Statistical Modeling
Data Visualization
Big Data Analytics
Predictive Modeling
Deep Learning
Data Mining
Statistical Inference
Hypothesis Testing
Data Cleaning
IT Support
Data Analysis
Machine Learning
Statistical Modeling
Data Visualization
Big Data Analytics
Predictive Modeling
Deep Learning
Data Mining
Statistical Inference
Hypothesis Testing
Data Cleaning
Web Development
Strategic Planning
Business Analysis
Market Research
Financial Analysis
Problem-Solving
Project Management
Risk Assessment
Negotiation Skills
Projects
Acknowledgments for exceptional achievements and contributions in professional endeavors.
ShipTorrent
https://www.shiptorrent.com
Python
Shipping application developed in Python utilizing the EasyPost API to generate shipping labels.
4bitShip
https://www.4bitship.com
PHP
Shipping application developed in PHP utilizing the EasyPost API to generate USPS shipping labels that can be paid for with Bitcoin.
Languages
Proficient in multiple languages, facilitating effective communication and collaboration in diverse settings.
English
Native or bilingual proficiency
Spanish
Elementary proficiency
Honors & Awards
Acknowledgments for exceptional achievements and contributions in professional endeavors.
International Baccalaureate Diploma
Issued by Desert Mountain HS
Honors
Commending exemplary expertise in business consulting, driving innovative strategies and impactful outcomes.
2003 - 2007
Barret Honors College
Issued by Arizona State Univeristy
Honors
Recognizing outstanding contributions in pioneering data-driven solutions and strategic insights.
2008 - 2009
Recommendations
Endorsements and testimonials highlighting professional aptitude and contributions from colleagues and partners.
Fordham T.
Business Owner
Oct 2015
I am delighted to endorse Alex Troche for his exemplary professionalism and remarkable contributions. Throughout our collaboration, Alex consistently demonstrated a profound understanding of complex data dynamics and business intricacies. His innovative strategies and meticulous attention to detail have significantly elevated project outcomes. Alex's dedication, coupled with his exceptional communication skills, makes him an invaluable asset to any endeavor.
Steven M.
Business Owner
Nov 2010
It is with great pleasure that I recommend Alex Troche for his outstanding proficiency and unwavering commitment. Alex's adeptness in navigating intricate data landscapes, coupled with his astute business acumen, has consistently resulted in strategic insights of immense value.
Feel Free to Reach Out
Let's start a productive conversation
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Get in Touch with Alex Troché!
Have a question, feedback, or just want to say hello? I'd love to hear from you! Your communication matters to me!
