Meet Alexander Troché

Enterprise Solutions Engineer

ReadyCloud

Full-Time

Aug 2018 - Present

Scottsdale, Arizona, USA

⦿ Delivering technical support to eCommerce clients across a wide range of platforms, including Amazon, eBay, Shopify, BigCommerce, WooCommerce, Magento, Square, Zapier, and others.

⦿ Guiding users through general inquiries and assisting with the setup and functionality of a comprehensive cloud-based software suite.

⦿ Managing and responding to support tickets and live chat requests via the help desk system in a timely and efficient manner.

⦿ Proactively following up with clients to provide updates and recommendations based on their current support cases.

⦿ Collaborating with management and development teams to brainstorm, evaluate, and prioritize future product strategies and feature enhancements.

⦿ Experienced in working with various APIs and platforms, including NetSuite, Jira Cloud, ServiceNow, FreshService, Quickbase, and more.

IT Consultant

Deviratech

Contract

Oct 2016 - Aug 2018

Scottsdale, Arizona, USA

⦿ Managing AWS and other cloud service accounts, including network firewalls and access control lists (ACLs).

⦿ Delivering desktop and remote support across macOS, Windows, and Active Directory environments.

⦿ Performing routine system backups to ensure data integrity and disaster recovery readiness.

⦿ Creating and deploying system images for streamlined workstation setup and consistency.

⦿ Configuring and maintaining secure remote access solutions, including ongoing VPN setup and support.

Web Designer

AppsCafe Mobile Solutions

Full-Time

May 2013 - Oct 2016

Scottsdale, Arizona, USA

⦿ Oversaw end-to-end website development, from initial concept to final deployment and maintenance.

⦿ Met with clients to gather requirements, assess goals, and translate business needs into functional website solutions.

⦿ Designed site architecture and layout using modern UI/UX principles to enhance usability and visual appeal.

⦿ Developed and maintained responsive websites using HTML, CSS, JavaScript, and CMS platforms such as WordPress and Shopify.

⦿ Wrote, edited, and optimized website content for clarity, SEO performance, and brand alignment.

⦿ Regularly updated websites with new features, content, and plugins, ensuring ongoing functionality and relevance.

⦿ Identified, troubleshot, and resolved coding and compatibility issues across various browsers and devices.

⦿ Implemented analytics tools like Google Analytics to monitor site performance and user behavior.

⦿ Ensured accessibility and compliance with web standards and best practices.

Independent Business Owner

Devian Application Technology

Owner

Aug 2011 - May 2013

Huntington Beach, California, USA

⦿ Developed mobile applications for iOS and Android platforms, focusing on performance, usability, and modern UI/UX standards.

⦿ Provided freelance IT services, including troubleshooting hardware/software issues and offering technical consultations for small businesses.

⦿ Designed and maintained websites, including publishing content, managing domains, and ensuring responsive design across devices.

⦿ Programmed custom solutions for clients using languages such as Python, JavaScript, and PHP to automate workflows and improve efficiency.

⦿ Supported desktop environments, including installation, configuration, and maintenance of Windows, macOS, and Linux operating systems.

⦿ Delivered network support services, including setting up routers, switches, VPNs, and ensuring network security and uptime.

⦿ Assisted in the deployment and maintenance of business-critical software within office environments.

⦿ Ensured all systems were regularly updated, backed up, and compliant with IT best practices.

Information Technology Specialist

AristoText

Full-Time

Nov 2009 - Jun 2011

Long Beach, California, USA

⦿ Delivered comprehensive support across a multi-platform environment, including web, desktop, and network systems.

⦿ Designed, developed, and maintained dynamic websites, ensuring cross-browser compatibility and responsive design.

⦿ Assisted with full-stack programming tasks using HTML, CSS, JavaScript, PHP, and other web technologies.

⦿ Provided technical support for hardware and software issues, including desktops, laptops, and mobile devices.

⦿ Maintained and repaired printers, scanners, and peripheral devices to minimize downtime and improve productivity.

⦿ Handled network setup and troubleshooting, including routers, switches, and basic firewall configuration.

⦿ Supported customer service teams by resolving technical issues and offering clear, user-friendly guidance.

⦿ Contributed to the testing, debugging, and deployment of internal software applications.

⦿ Ensured all systems were secure, up-to-date, and in compliance with IT policies and best practices.